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FAQ

FREQUENTLY ASKED QUESTIONS (FAQ’s)

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at RAFIA without creating an account. However, register with us and you´ll be able to enjoy the following benefits:
  1. Track your orders and review past purchases.
  2. Request a return or exchange directly from your account.
  3. Add sold out items and products you love to your wish list.
  4. Save your address and card details so you can shop even quicker next time.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential, and we will not share it with a third party at no point. For more information, please read our terms & conditions in full.

I´VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

To re-set your password, follow the 'forgotten password' instructions on the sign in page. P=please note, for security reasons we are unable to send your old password via email.